Privacy Policy & Terms of Service

Privacy Policy for Theratalk Health

Theratalk Health is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, share, and protect your information when you engage with our counseling services.

1. Information We Collect

We may collect the following types of information:

Personal Identifiers: Name, address, phone number, email address, date of birth.
Health Information: Information shared during counseling sessions, intake forms, and assessments.
Payment Information: Billing details such as credit/debit card numbers or insurance information.
Technology Information: IP address, browser type, device details (if you use our website or virtual services).

2. How We Use Your Information

We use your information to:

Provide and manage your counseling services
Schedule appointments and communicate with you
Process payments and insurance claims (if applicable)
Maintain treatment records
Improve the quality and delivery of our services
Comply with legal or regulatory requirements

3. Confidentiality and Disclosure

Your counseling sessions and related information are confidential. We do not share your information without your written consent, except in the following situations:

When required by law (e.g., court order or mandatory reporting)
If there is a risk of harm to yourself or others
If abuse or neglect is disclosed
With third-party service providers under strict confidentiality agreements for the purpose of providing counseling services

Data will not be sold or shared with third parties for promotional or marketing purposes. We are committed to safeguarding your privacy and will never use your personal or health information for advertising, sales, or unrelated outreach.

4. Your Rights

You have the right to:

Access and request a copy of your records
Request corrections to your information
Withdraw consent for data use (subject to legal or therapeutic limitations)
File a complaint if you believe your privacy rights have been violated

5. Data Security

We implement administrative, physical, and technical safeguards to protect your information from unauthorized access or disclosure.

6. Use of Electronic Communications

If you consent to receive communication via email, text, or video, you acknowledge the potential risks of digital transmission and agree to our use of secure, HIPAA-compliant platforms where applicable.

7. Children’s Privacy

Theratalk Health only collects information from children under 18 with parental/guardian consent. Services for minors require the involvement or approval of a parent or guardian.

8. Updates to This Policy

We may update this Privacy Policy as needed. We will notify you of material changes by updating the policy on our website or providing direct notice.

Terms of Service for Theratalk Health

Welcome to Theratalk Health. By using our counseling services, you agree to the following Terms of Service. Please read them carefully before starting services.

1. Services Provided

Theratalk Health offers professional counseling services to individuals, couples, families, and groups. Services may be provided in person or via secure telehealth platforms.

2. Eligibility

You must be at least 18 years old to use our services independently. Minors may receive counseling with parent/guardian consent.

3. Scheduling and Cancellations

Appointments can be scheduled via phone, email, or online portal.

We require at least 24 hours’ notice for cancellations or rescheduling.
Missed appointments or late cancellations may be subject to a charge.

4. Payments and Insurance

Payment is due at the time of service unless otherwise agreed. If using insurance:

You are responsible for understanding your benefits.
Co-pays and non-covered services must be paid out-of-pocket.

We accept [Insert payment types, e.g., credit card, HSA, cash, insurance plans].

5. Telehealth Services

Telehealth sessions are conducted over secure, encrypted platforms. You must have access to a private location and stable internet during sessions.

By agreeing to telehealth, you acknowledge:

Potential risks (e.g., technical failure, security breach)
Your right to refuse or discontinue telehealth at any time

6. Confidentiality

Information shared in counseling is confidential and will not be released without your written consent, except as required by law or as outlined in our Privacy Policy.

7. Emergency Services Disclaimer

Theratalk Health is not an emergency service. If you are in crisis or need immediate assistance, please call 911 or go to the nearest emergency facility.

8. Termination of Services

We reserve the right to terminate services if:

You violate these terms
You fail to attend scheduled sessions
The counselor determines that your needs are outside the scope of our services

In such cases, we may provide referrals to other providers.

9. Intellectual Property

All content on our website and in client materials (handouts, exercises, etc.) is owned or licensed by Theratalk Health and may not be copied or redistributed without permission.

10. Governing Law

These Terms are governed by the laws of the state of [Insert State], without regard to conflict of law principles.